Delivery Information
All deliveries are free in mainland UK.
When your order is dispatched, we'll send you an email to let you know it's on its way.
- Your item will be delivered to your door between 7am and 7pm. For next working day delivery, orders must be placed before 11am
- Unfortunately, we cannot give you a specific time slot and the driver cannot call you before they arrive
- For flats, delivery is to the ground floor main entrance only
- A signature is required
Please note:
- We cannot guarantee delivery on your preferred delivery date to the following postcodes and which are subject to a delivery surcharge: AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, DD1-11, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, KY14-16, PA20-49, PA60-78, PA80, PH1-26, PH30-44, PH49-50, PO30-41, ZE1-3
- We do not deliver to Scottish Islands, Northern Ireland, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man, and Eire.
FAQs
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How long will I have to wait for delivery?
If your item is in stock it will either be delivered the next day or within 3-10 working days, depending on whether it will go on a one-man or two-man service.
If your item is out of stock, it will clearly state the date it is due back into our warehouse. When it arrives back into stock we will contact you to arrange a delivery which will then be delivered the next day or within 3-10 working days, depending on whether it will go on a one-man or two-man service.
Please note your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the item with the longest lead time.
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Do you ship internationally?
No, we are only able to ship to mainland UK.
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Can I change or cancel my delivery date?
For one-man delivery, you must notify us 2 working days before your delivery date. For two-man delivery, you must notify us 3 working days before your delivery date. This is because orders are collected by our carriers in advance.
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Is there a minimum order value to get free delivery?
No, there's no minimum spend required. Enjoy free delivery on all orders.
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Will I need to stay at home all day to take delivery?
With a one-man delivery, we’ll deliver to your door between 7am and 7pm, so yes, you will need to stay at home all day.
With a two-man delivery, you’ll receive an estimated 3-hour time slot the evening before your delivery, and our drivers may call you up to 30 minutes before they arrive.
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I'm not ready for my item to be delivered yet. Can you hold it for me?
Yes, as long as your item hasn't been dispatched, we can store it for up to 6 weeks. At checkout, please write in "ORDER COMMENTS".
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What if I'm out when your carriers deliver my order?
Unfortunately, if you miss your delivery, it could take up to 7-14 days to arrange another date.
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Do you offer click and collect?
No, however, all deliveries are free in mainland UK. See "DELIVERY INFORMATION" for exceptions.
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Will you assemble my furniture?
No, our drivers are not able to assemble your furniture, but items that require self-assembly are straightforward to put together. However, if you do get stuck, please contact us.
- Can I request a specific delivery date and time?
No, it’s not always possible to request a specific date or time for your delivery.
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I live on a narrow street and parking can be a problem, will you still be able to deliver?
Our carriers use large vehicles for delivery, so please inform us of all street or parking restrictions when placing your order, so that we can try and plan your delivery accordingly.
As a rule of thumb, if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture.
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What if my furniture doesn't fit?
All of our items carry clear sizing information in their product listings and we strongly advise checking all measurements and access before ordering. Common problems include narrow door frames, awkward staircases, passenger lifts and any tight turns once inside the property.
If your item doesn't fit, please see our "RETURN OR REPLACE ITEMS" page.
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What if I receive a damaged item?
If you notice any product or packaging damage, please record this on the drivers' terminal and where possible, call us while the driver is still there. We will fix or replace any damaged item, or you may return it for a full refund.
If your item arrives damaged, please see our "MY ORDERS" page.
